Thank you for shopping with Kingdom Dresses. We are committed to processing and shipping your order as quickly as possible and appreciate your patience and understanding regarding order processing, carrier transit times, and occasional delays outside of our control.
By placing an order with Kingdom Dresses, you agree to the shipping terms outlined below.

Order processing

All orders are currently shipped from the United States via UPS.
Please allow up to 24 hours for order processing from the time your order is placed before shipping confirmation is sent. During periods of high order volume, promotions, holidays, or other unusual circumstances, processing may take up to 48 business hours.
Please note that processing time is separate from shipping time. Shipping timeframes begin once your order has been Shipped, not when the order is placed. Orders are processed Monday through Friday, between 8:00 AM and 5:00 PM, excluding weekends, U.S.A carrier holidays, and Kingdom Dresses holiday closure periods.
 
Shipping Methods & Estimated Delivery Times
 
Standard orders typically arrive within 3–5 business days after shipment. While many UPS Ground orders arrive sooner, delivery times may vary depending on the destination, weather conditions, and carrier operations.
 
Express Shipping
 
Express orders typically arrive within 1–2 business days after shipment. Orders placed by 4:00 PM EST, Monday through Friday, may arrive sooner; however, delivery timeframes are not guaranteed and can vary by destination.
 

International Standard Shipping
 
International orders typically arrive within 7–9 business days after shipment, depending on the destination country and local carrier processing. Delivery times and rates may vary due to customs clearance, import procedures, local postal delays, regional service interruptions, package weight, applicable regional taxes or shipping surcharges.

Shipping Rates
 
Shipping charges are automatically calculated at checkout based on your shipping address, selected shipping method, and the contents of your order. Available shipping options and rates will be displayed during checkout before payment is completed.

 
Order Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. Please allow a short period for tracking updates to appear after the carrier receives the package.
If you do not receive your shipping confirmation email, please check your spam or promotions folder before contacting us.
 
International Duties, Taxes & Custom Fess 
 
For international orders, customs duties, import taxes, VAT, brokerage fees, and any other country-specific fees are the responsibility of the customer unless otherwise stated at checkout.
Kingdom Dresses is not responsible for delays caused by customs processing, import restrictions, or fees imposed by the destination country.

Carrier Delays & Third-Party Shipping Providers 
 
Kingdom Dresses partners with third-party shipping carriers, including UPS, to deliver orders to customers. Once an order has been shipped and transferred to the carrier, delivery timing is subject to that carrier’s operations and service conditions.
While we do our best to ensure prompt shipping, Kingdom Dresses is not responsible for shipping or delivery delays caused by third-party carriers, including but not limited to delays resulting from:

• weather conditions

• natural disasters

• carrier operational disruptions

• transportation issues

• customs processing delays

• peak holiday shipping volume

• inaccurate tracking updates

• other circumstances outside of our control

If a shipment is delayed, we will make reasonable efforts to assist you by reviewing tracking information and helping you contact the carrier when appropriate.

Holiday Closures & Seasonal Delays

UPS Holiday Closures
UPS is closed on Martin Luther King Jr. Day (Jan 15), Independence Day (July 4), Thanksgiving (Nov 28), Christmas Day (Dec 25), and New Year’s (Jan 1),  Which can affect shipment pickup, movement, and delivery times. Transit times may be extended around carrier holiday periods.

Kingdom Dresses Holiday Breaks
Kingdom Dresses has scheduled holiday breaks during the following dates:

• April 4 – April 12

• August 25 – August 31

During these periods, order processing, shipping, and customer support response times may be delayed. We appreciate your patience and understanding during these closures.
 

Bridal Try-at-Home Shipping Note

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Bridal Try-at-Home orders are subject to separate Bridal Try-at-Home Terms & Conditions, including specific shipping, return, and trial period requirements. If there is any conflict between this Shipping Policy and the Bridal Try-at-Home Terms, the Bridal Try-at-Home Terms will control for those orders.

Shipping Address Accuracy

Please carefully review your shipping address before submitting your order. It is the customer’s responsibility to provide complete and accurate shipping information, including:

• full name

• street address

• apartment, suite, or unit number if applicable

• city

• state/province

• ZIP/postal code

• email address

• phone number if required for delivery

Kingdom Dresses is not responsible for delivery issues, returned packages, or lost shipments resulting from incorrect, incomplete, or invalid shipping information provided at checkout.

Incorrect Shipping  / Returned Packages

If an order is returned to Kingdom Dresses due to an incorrect or incomplete shipping address provided by the customer, refusal of delivery, or failure to receive the package, the customer may be responsible for any additional shipping fees required to resend the order.
Original shipping charges are non-refundable unless the return was caused by an error on our part.
If a returned package is eligible to be reshipped, we will contact you with the available options.
 
Lost Stolen, or Delivered Packages
 
Once a package has been marked as delivered by the shipping carrier, Kingdom Dresses is not responsible for lost, stolen, or missing packages.
If your tracking information shows that your package was delivered but you have not received it, we recommend that you:

• check around your delivery location and mailbox area

• ask household members, neighbors, building staff, or front desk personnel

• contact the shipping carrier directly for more information

• email us at support@kingdomdresses.com so we can assist where possible

While we cannot guarantee replacement or reimbursement for packages marked as delivered, we will do our best to help you review the shipment status and next steps.
 
Order Changes & Incorrect Orders
 
If you believe you entered incorrect information or need to request a change to your order, please contact us at support@kingdomdresses.com within 12 hours of placing your order.
We will do our best to accommodate changes; however, once an order has been processed or shipped, we may not be able to make updates. UPS will likely contact you directly using the phone number you provided if there are any issues.
 
If you have any questions about your order, shipping status, or tracking information, please contact us at: support@kingdomdresses.com